For orders placed within the US, we currently offer exchanges for a different size. We cannot accommodate exchanges for the same exact item in the same size, a different color, or a different item. However, you can initiate a free return for store credit, and with that, you receive an additional 20 USD ($) bonus towards your total. You may then place a new order with the store credit received.

In contrast, for international orders, we do not offer exchanges. You would need to place a new order instead. Should you decide to return your original order, we can refund your original form of payment less a 25 USD ($) international return fee, which will be deducted from your refund. Please note that refunds on duties and taxes are not offered.

If you're in the US and wish to proceed with an exchange for a different size, you can initiate the process by visiting our dedicated link here. Once you've initiated your exchange and your return has been scanned by the carrier or dropped off at a Happy Returns bar, you can expect your exchanged item to arrive within about 4-5 business days, depending on your location.

It’s crucial to remember that your exchange is not confirmed until your returned item has been received in our system. In the event that your requested exchange item sells out before this occurs, rest assured that we will refund you to your original form of payment instead.

You have two convenient options to return your items: by mail or via drop-off at a Returns Bar.

To return by mail:

1. 1. Please visit our returns portal here.
   2. You’ll need to enter your Order Number and Zip Code to start the process. Your Order Number is in the confirmation email we sent to you; it starts with a '#'.
   3. Select the item(s) you’d like to return and specify the reason for each item.
   4. Choose your refund preference.
   5. Print the label provided in your return confirmation email and send back your items within 30 days using our pre-paid return labels so we can track your package.
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To return via drop-off at a Returns Bar:

1. 1. Initiate your return or exchange online to receive a QR code for a contact-free drop-off by clicking here.
   2. There’s no need to package your items. Just bring them along with the QR code to a Returns Bar location, and they’ll take care of the rest.
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Please be aware that your refund will be processed immediately after drop-off or once the carrier has scanned in your return. It typically takes between 5-10 business days for the refund to appear on your bank statement. Additionally, remember an 8 USD ($) restocking fee will be deducted from your refund for all returns if your items are returned by mail and a 5 USD ($) if your items are returned using a Returns Bar. However, this fee does not apply to exchanges.

We understand the importance of a smooth return process, especially when it comes to international orders. To initiate your international return and ensure a hassle-free experience follow the below steps:

1. 1. Visit our international returns page by following this link: Initiate International Return.
   2. You'll need your order number and the email address used during the purchase. Please ensure you include the hashtag symbol (#) in front of your order number if prompted.
   3. Once on the site, follow the instructions to select the items you wish to return and specify the reasons for the return. This information is vital as it helps us continuously improve our offerings.
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Please remember, we'll refund your original form of payment minus a 25 USD ($) international return fee which will be deducted from your refund. Note, we do not offer exchanges for international orders currently, and we also can't provide refunds on duties and taxes. Finally, items marked as Final Sale are not eligible for return or exchange.

As a small company with a big mission, we pay significant costs for each return and so does the earth. Our return fee allows us to invest more money into improving the sustainability of our supply chain.

The cost to return an item depends on where you are returning it from. Here's a quick summary:

For US Returns:
- US exchanges and returns for store credit are free.

- Returning an item for store credit comes with no additional cost, meaning the return shipping fee is waived.
- If you choose a refund to your original form of payment, there's an 8 USD ($) return shipping fee when you return your items by mail and a 5 USD ($) return shipping fee when you return your item(s) through the Return Bar, which will be deducted from your refund.

For International Returns:
- We'll refund your original form of payment less a 25 USD ($) international return fee which will be deducted from your refund.

Please note, for both US and international returns, the specific fees help cover the logistics and processing of your returned item(s). Items must be unworn and unwashed, and unfortunately, pieces that have been tailored can't be returned.

All items marked as "Final Sale" are not eligible for returns, exchanges, refunds, or store credit. This condition is clearly noted on the product page of each "Final Sale" item on our website and is also highlighted in your cart during the checkout process. The designation of a product as "Final Sale" is our way of letting you know that the purchase of such items is final, emphasizing their nonreturnable and nonrefundable status.

However, we understand that circumstances can vary, and should you find yourself in a unique situation, such as receiving a damaged or incorrect item, please know that we're here to help. Just reach out, and a member of our team will look into the matter diligently to ensure you're supported.

Returning a gift is as thoughtful and streamlined as choosing one. If you've received an Aday item as a gift and wish to return it, we want to ensure this process is as easy for you as possible. To initiate a gift return, it's essential to have the order number or proof of purchase. If you don't have the order number, reaching out to the person who gifted you or contacting our customer service team for help would be the next steps. Typically, gifts can be returned in exchange for store credit, allowing you to select something else you love from our collection that aligns more closely with your personal style or needs. You can initiate your US return or exchange here. 

We understand the anticipation that comes with waiting for a refund. Once your return has been successfully dropped off or collected by the carrier and processed by our team, the timeframe for the refund to be reflected in your account is typically between 5-10 business days. This duration allows for both the processing on our end and the time your bank requires to post the refund to your account.

It's important to note that this process starts immediately upon the receipt of your returned item either at the drop-off location or once it has been scanned by the carrier. We strive to expedite every step from our side to ensure that you receive your refund promptly.

When it comes to returning an order, we aim to make the process as seamless and fair as possible. As per our current policy, the original shipping fees are non-refundable. This means that while we will issue a refund for the returned items, the initial shipping charges involved in sending the order to you are not covered in the refund.

Our policy is designed with both sustainability and the costs associated with the logistics of returns and exchanges in mind. However, if there was an error on our part or if the item received was faulty, we certainly review such instances on a case-by-case basis to ensure fairness and customer satisfaction. Please do not hesitate to reach out to us if you believe your situation warrants a further look, or if there's anything else we can assist you with.